Helping to shape the future of ACC

PwC has been selected as Accident Compensation Corporation’s (ACC) Transformation Partner for the Shaping our Future programme.

We’re privileged to be working alongside ACC on this important initiative, which is an excellent demonstration of our firm’s purpose to build trust in society and solve important problems.

The scale of the programme is significant. ACC is world-leading and unique in respect of what they provide (no fault accident cover to all New Zealanders and visitors to New Zealand irrespective of where or how the accident occurred).

The programme is set to make ACC’s customer experience equally world-leading. ACC is focused on becoming more responsive, transparent and fit-for-purpose. This enhanced customer focus is intended to lift trust and confidence, and better support customers with their return to wellness and with the best quality of life possible.

As Transformation Partner we’ve been delivering outstanding results through our values-driven approach which puts people at the very centre of the situation. We have hands-on involvement across almost all aspects of the programme from programme leadership, business and technical architecture design, change management, the programme management office, data analytics as well as some exciting innovative aspects like Robotic Process Automation.

We stand shoulder-to-shoulder with the ACC programme team, executive, business specialists and a range of vendors to deliver the objectives of the programme.

However, this is only the start of the journey, and we look forward to working closely with ACC throughout this important initiative over the next two years.

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