Shannon Hawker
Managed Services Lead, Advisory, PwC New Zealand
Shannon is PwC New Zealand’s Managed Services Leader with over 25 years’ experience leading large-scale technology operations, service delivery, and enterprise transformation programmes across Australia and New Zealand.
She is an experienced service operations and transformation leader with a strong track record of delivering customer-centric outcomes through large multidisciplinary teams. Shannon combines deep commercial experience with a passion for human-centred change, enabling organisations to translate strategy into sustainable operational delivery. Her leadership spans enterprise service management, large customer portfolios, and complex transformation initiatives across government and private sector clients.
Prior to joining PwC, Shannon held senior executive roles at a large IT services provider, where she led 24/7 service operations across ANZ and managed customer portfolios, building high-performing teams and modernising services through automation, AI, and platform-led delivery models.
