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Process and Operations

PwC’s Process and Operations team has a reputation for delivering lasting improvements across our client’s businesses, reducing waste and increasing value.

Operational efficiency: The gift that keeps on giving

The right process and operations structure has the potential to optimise the entire value chain, reduce waste, lower costs and increase value. As organisations seek to gain advantage in a rollercoaster global economy, business operations have come firmly into the spotlight. The demand for optimal cost management and customer-centricity has never been greater.

Businesses need to proactively manage their brand reputation, make the most of customer-management systems and processes, benefit from globalised and digital procurement opportunities, while improving their control processes – to name just a few priorities.

The opportunity to find sustainable benefits and a real competitive advantage from the way you work is too good to overlook – so are your operations and processes up to scratch?


How PwC can help

PwC’s Process and Operations services bring our capabilities in management and process improvement to help companies optimise operations.

Our services involve helping our clients to:

  • integrate and support robotic process automation (RPA)
  • embrace new, sustainable business models
  • proactively manage brand and corporate reputation across the entire supply chain
  • improve the general effectiveness of the physical supply chain
  • re-assess whether they’re getting the most from customer management systems and processes
  • transform the procurement function through means like outsourcing, low-cost country sourcing, e-sourcing or simply more efficient procurement opportunities
  • find stability when faced with rapid change – post-merger, when off-shoring or during service re-design, for instance
  • manage physical assets, including property or real estate
  • achieve quantifiable improvements by minimising inefficiencies, bolstering decision-making processes and improving control methods
  • provide practical frameworks to refine operating processes and reduce costs, capture lost revenue or improve service levels across the entire value chain.

Areas of focus

PwC has a reputation for delivering lasting improvements across the business, working with our clients to make the most of their resources and providing them with a real leg up over the competition.

Our broad focus areas include:

  • asset lifecycle management
  • customer operations
  • digital operations
  • enterprise performance management
  • finance and shared services
  • project and portfolio management
  • sourcing and procurement
  • supply chain
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Scott Mitchell

Partner, Fit for Growth Leader, Auckland, PwC New Zealand

+64 27 511 6596