We don’t just bring tech. We bring results
Artificial intelligence services
Matt Wood - PwC NZ AI services
Significant cost savings? Groundbreaking products and services? Empowering your people to do more, better, faster? AI delivers these outcomes daily.
But it’s not just about tech—it’s about results. Real success comes from the right strategy. Rich insights. Bold execution.
Now, with agentic AI reshaping what’s possible, it’s time to take a fresh look at how your business works — and who does that work. It means redesigning value chains, processes and workflows to tap into the speed and adaptability of hybrid AI-human teams. Then, rethinking the roles, skills and structures needed to support AI-driven collaboration. This shift isn’t just about productivity. It’s about creating a future of work that’s dynamic, resilient, and human-led by design.
What is the impact?
Developing and deploying AI capability is no longer limited to data scientists - solutions can now be both business and citizen-led. The resulting speed and productivity that generative and agentic AI brings can allow organisations to transform their business, so long as they manage the risks to security, privacy, bias, ethics and brands.
How can AI improve business?
You now have the ability to automate and enhance aspects of almost all business operations, ranging from customer service to software development and data analytics. For example, it can:
- Improve how you engage with your customers by enabling self-service
- Automate high-volume tasks, such as processing insurance claims and communications or software development tasks
- Make it easier for your teams to understand all the unstructured data that matters - contracts, invoices, customer feedback, policies, performance reviews.
What is responsible AI?
Building and maintaining trust with stakeholders, from your Board to your customers and regulators, means you need to consider how your organisation uses AI responsibly. Generative and Agentic AI are no exception. You need to balance both ongoing governance over data and performance, and be responsive to emerging issues around human-machine interaction, job displacement, and unintended consequences of algorithms.
Why PwC for AI?
We are a community of solvers - consultants, engineers, developers, data scientists, and design specialists - with experience and knowledge to implement and provide oversight on AI. Complemented by alliances with other leading tech companies and academic institutions, we are creating solutions that help you reimagine certain areas of your business to unlock more value.
PwC is already working on hundreds of AI use cases — both for clients and within our own organisation to drive efficiency and productivity.
4 ways to safely accelerate AI in your business
Tomorrow’s AI leaders are setting their strategies today. Organisations can start with low-risk, high-return pilot programmes, but for long-term success there are four key areas of focus to set yourself up for success.
1. Align AI strategy with business strategy
3. Build an institutionalised portfolio of AI capabilities
2. Develop enterprise-wide AI capability
4. Establish AI-appropriate governance for security and risk mitigation
How?
Find the AI opportunities with the highest return on investment. Test concepts thoroughly for rapid adoption. Deliver innovative solutions at scale.
Our AI specialists offer expertise and experience with: natural language processing, machine learning, deep learning, data engineering, automated machine-learning, digital twins, embodied AI, responsible AI, and more.
Contacts
Valerie Wheeler
