PwC's Perform programme is an award-winning operational excellence coaching programme that delivers benefits and creates additional capacity through improved ways of working and process improvement.
Perform builds staff capability, creates a culture of continuous improvement and improves efficiency and performance. This is achieved by deploying and embedding 12 core operational elements through formal training sessions and on the job informal coaching. The methodology is tailored to meet individual client needs and goals and is suitable for all types of teams, across all industries. We know it works. An increase of 15-25% capacity within 12 weeks. Every time. Everywhere.
Our experience is that by investing in people through Perform, we can help your organisation solve challenges and deliver results in the fastest, most effective and sustainable way, while improving both performance, customer outcomes, and employee engagement. Created capacity can be released to reduce costs and if you choose to do this your return on investment will be paid back within an average of 7-9 months*. Many clients also choose to invest this additional capacity back into the business through using it to meet demand, prepare for future growth or to further develop staff capability.
There is no dependency on technology or system change to realise the benefits that Perform offers. We do however, have digital tools available that act as accelerators e.g. virtual visual management boards, activity value analysis, benchmarking and reporting. We are also able to use best practice, digital process mining and analysis tools to identify where processes are inefficient or ineffective and what improvements will make the largest impact.
PwC's Perform programme is a people-focused management system that improves performance and creates 15-25% additional capacity by embedding 12 core operational elements. These elements are deployed through incremental weekly sprints and embedded sustainably into team culture as we go.
Most organisations pull traditional levers to drive operational excellence, such as: lean/six sigma thinking, operating model redesign, process improvement or technology projects. These approaches deliver varied results, and can take a significant amount of time and investment to implement and realise the benefits. With a short Perform diagnostic we will identify and size your challenges and tailor a programme that blends some/all of these levers, plus coaching on our 12 core operational elements in the most impactful way. The delivery phase is 12 weeks but results are commonly observed from week 6-8 onwards and improve quickly from there.
* Exact time period can be calculated for you based on in-scope numbers, your costs and our fees
Pete Chambers perform programme video
Watch our video
Hear from one of our previous clients on how they found Perform and Pete Chambers, Partner as he discusses the benefits and how it can improve performance of your team.
What makes Perform unique and successful is not what the product is, but how it is deployed. Our experienced practitioners spend each day coaching individuals in the underlying principles to ensure that the new way of working becomes business-as-usual (BAU) and that the benefits are sustainable. Each element is deployed by working alongside the team, and our experience shows this coaching, training and support drives capability uplift and behavioural change in a far more effective way than any other solution in the market. It is a tried and tested, award-winning approach that delivers benefits through both behavioural change and process improvement.
Within 12 weeks, Perform releases capacity of between 15-25%, while also increasing staff engagement. This is done by building manager and team capability, providing them with the right tools and techniques to run an effective operation. This approach is transferable across sectors and industries, and presents greatest opportunities in functions with semi-repetitive tasks.
Typical results achieved in previous Perform engagements include:
Perform implements change with the client, not to them, and embeds a continuous improvement culture within your organisation that is focused on performance and becomes a new way of working. This means you will continue to see results long after the program ends.
Further information
By challenging the typical way of working, our clients from a wide range of industries (including Financial Services, Government, Health, Energy, Utilities, Retail and Consumer) have seen significant benefits.
Case Studies
Retail bank
Improving capability, engagement and performance through coaching and development.
Public sector state owned enterprise
Eliminating backlogs through building capability in capacity management and problem solving.
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