Health and aged care

Our health system faces unprecedented challenges - increasing demand, rising costs, uneven quality, and misaligned incentives.

Our health system faces unprecedented challenges - increasing demand, rising costs, uneven quality, and misaligned incentives.

As government and industry initiatives try to meet the challenges of building a modern, sustainable health system, the sector often lacks the capacity, capability and the access to best practice models to enable such reform to succeed.

We’ve worked in the health care sector as clinicians and managers, in quality improvement roles and in complementary areas such as HR, IT, finance, strategy and operations. Our teams are supported by global best practices and a dedicated global healthcare research unit, the Healthcare Research Institute (HRI). The HRI means you can access expertise of more than 4,000 health industry professionals to help you tackle today’s issues.

Our health advisers provide expertise across the entire health continuum, including health insurers, accident compensation insurers, government funding bodies, private hospital groups, district health boards, primary health organisations, NGOs, aged care providers, diagnostic providers, healthcare suppliers and employers.

How we can help

Health, safety and wellness

We work with DHBs across the country to improve patient flow, manage rostering, improve performance, review systems and processes, integrate with primary health care, manage the audit process, improve governance and financial turnaround.

National bodies

We help national bodies, such as the Ministry of Health and ACC, navigate challenges associated with policy, practice and shared services. We provide regulatory advice, finance management, governance models, design and testing for care models, capital asset management, guidance on resource management, system changes and national solutions.

Primary health organisations (PHOs)

We help PHOs to adapt to the changing demands placed on the primary health sector, helping business increase efficiencies and reduce costs, review effectiveness, manage workforce challenges, establish governance structures, plan effectively, develop new health care models and find ways to access necessary funding.

General practices

We have consultants that have worked in clinical and operational roles within New Zealand general practices. We know how busy these businesses can be and in the ever-changing primary care sector, it’s essential to have efficient, effective systems that support high quality service delivery.

We’re currently working with a number of general practices helping with strategic planning, business case development, due diligence for acquisitions or sales, and overall reviews of operational and financial sustainability.

Aged care facilities

We work alongside aged care facilities to help them find new ways to improve efficiency and productivity, including reviews of facilities, strategies to increase occupancy, matching the needs of the community with the vision and values of the business, assessing internal controls, budgeting and business planning and management support.

Contact us

Dr Monique Faleafa

Partner, Auckland, PwC New Zealand

+64 27 2135166


Keriana Brooking

Partner, Hauora/Health Equity, Wellington, PwC New Zealand

+64 27 590 1378


Gareth Galloway

Deals Leader, Auckland, PwC New Zealand

+64 21 983 519


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