Artificial Intelligence (AI) Services

Make AI work for you

Artificial intelligence (AI) has arrived and it’s moving faster than most people realise. AI systems can now reason, plan, and act with astonishing precision.

AI can write code, summarise legal arguments, analyse data, and help organisations rethink how work gets done. Those who lean in are moving from proof-of-concept to proof-of-performance. The change is no longer theoretical, it’s visible, measurable, and accelerating.

At PwC we can help you on your journey to become an AI-enabled organisation.

What is the impact?

Developing and deploying AI capability is no longer limited to data scientists - solutions can now be both business and citizen-led. The resulting speed and productivity that generative and agentic AI brings can allow organisations to transform their business, so long as they manage the risks to security, privacy, bias, ethics and brands.

How can AI improve business?

You now have the ability to automate and enhance aspects of almost all business operations, ranging from customer service to software development and data analytics. For example, it can:

Improve how you engage with your customers by enabling self-service
Automate high-volume tasks, such as processing insurance claims and communications or software development tasks
Make it easier for your teams to understand all the unstructured data that matters - contracts, invoices, customer feedback, policies, performance reviews.

What is responsible AI?

Building and maintaining trust with stakeholders, from your Board to your customers and regulators, means you need to consider how your organisation uses AI responsibly. Generative and Agentic AI are no exception. You need to balance both ongoing governance over data and performance, and be responsive to emerging issues around human-machine interaction, job displacement, and unintended consequences of algorithms.

Why PwC for AI?

We are a community of solvers - consultants, engineers, developers, data scientists, and design specialists - with experience and knowledge to implement and provide oversight on AI. Complemented by alliances with other leading tech companies and academic institutions, we are creating solutions that help you reimagine certain areas of your business to unlock more value.

PwC is already working on hundreds of AI use cases — both for clients and within our own organisation to drive efficiency and productivity.

4 ways to safely accelerate AI in your business

Tomorrow’s AI leaders are setting their strategies today. Organisations can start with low-risk, high-return pilot programmes, but for long-term success there are four key areas of focus to set yourself up for success.

1. Align AI strategy with business strategy

3. Build an institutionalised portfolio of AI capabilities

2. Develop enterprise-wide AI capability

4. Establish AI-appropriate governance for security and risk mitigation

How?

Find the AI opportunities with the highest return on investment. Test concepts thoroughly for rapid adoption. Deliver innovative solutions at scale.

Our AI specialists offer expertise and experience with: natural language processing, machine learning, deep learning, data engineering, automated machine-learning, digital twins, embodied AI, responsible AI, and more.

AI insights for business leaders

Watch PwC New Zealand Partner and Asia Pacific Leader in AI, Scott McLiver outline some of the key steps for business leaders to take in their AI journey.

Integrating AI into your business

Our AI Masterclasses led by our PwC Asia Pacific and global AI experts, explored business-led approaches to revolutionising enterprise strategy and kickstarting AI journeys. Check out our video below where our presenters cover practical tips including scaling AI, preparing workforces, and navigating AI regulations.

Practical steps to unlocking AI in your business

Listen to Scott McLiver, Partner and Asia Pacific AI Leader discuss how you can explore, design and deploy AI safely into your business.

AI has crossed the line from hype to reality

From novelty to necessity, Artificial intelligence isn’t coming - it’s already here, and it’s moving faster than most people realise. Read our latest sponsored article.

AI Insights

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