The role of in-house legal teams in a cyber incident

Cyber security is a complex and ever-evolving field. While most in-house legal teams may not be cybersecurity experts, they play a crucial role in both preparing for and responding to cyber attacks and privacy breaches. Cybersecurity is not just a technical issue; it is a business issue that requires legal input and strategic planning.

This guide outlines the legal framework surrounding cyber incidents, the potential legal risks involved, and practical steps that in-house legal teams can take to protect their organisations.

Legal risks

The risks arising from cyber attack are significant and can include:

  • Litigation risk: Affected parties may seek compensation through civil litigation for any harm they have suffered. This can include breach of contract claims related to data security and privacy.
  • Regulator risk: The requirement to notify various regulators about a cyber incident exposes the organisation to regulatory scrutiny. The Privacy Commissioner has the power to issue compliance notices requiring remedial actions.   
  • Reputation risk: Cyber attacks can damage an organisation's reputation, especially if it is perceived that insufficient preventative measures were taken. This loss of trust can be particularly damaging in competitive markets.
  • Operational risk: Cyber attacks can disrupt business operations, leading to downtime and lost productivity. Resources and personnel may need to be reallocated to handle the breach, impacting other business activities. Cyber attacks may disrupt supply chains or involve release of third party data, leading to breach of contract claims.
  • Financial risk:  A major cyber attack can have a significant impact on operating costs and profits, including the cost of handling the breach.

Steps in-house legal teams can take

Given the broad legal impacts of a cyber incident, in-house legal teams have an important role to play in proactively managing and mitigating cyber risk, including:

  • Preventative measures: Review and ensure cybersecurity incident policies comply with New Zealand law and international standards. Promote employee training on cybersecurity risks, legal obligations, and response strategies.
  • Contractual safeguards: Ensure that contracts with third parties include robust data protection clauses, clearly defining cybersecurity responsibilities and incident reporting procedures. Include audit clauses in agreements with service providers so that you can test compliance with cybersecurity standards, if needed.
  • Cyber insurance: Cyber attacks can result in significant financial losses, including IT costs, business interruption, PR and communication costs, customer reimbursements, potential fines, and litigation. Legal teams should understand and evaluate cyber insurance coverage options, limitations, and exclusions to ensure adequate coverage.
  • Breach readiness: Define, implement, and test the breach response plan, including breach reporting obligations and timeframes. Participate in table-top testing and provide guidance on maintaining legal professional privilege. Support the organisation to understand its position in relation to ransom payments. 
  • Incident response: One of the most important roles for legal teams is during the heat of a cyber incident response. Understanding the legal impact of the breach is a critically important part of the response strategy and key to informing decisions during the response phase. Legal teams may also be supporting their organisation’s Privacy Officer in relation to their interactions with the Office of the Privacy Commissioner, and liaising with insurers, regulatory bodies and impacted individuals. Actions are often time critical, and so being prepared is essential.
  • Post-breach support:  Assist in remediation activities, dealing with insurers, clients, regulators, and responding to compliance notices. 

If you’d like support from PwC in relation to any of the steps outlined above, get in touch with our integrated team of lawyers and cyber security specialists. 

Contact us

Polly Ralph

Director, Privacy Law Lead, Wellington, PwC Legal

+64 27 3742031

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Joelle Grace

Partner, Corporate and Commercial, Canterbury, PwC Legal

+64 210 396 521

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Robyn Campbell

Partner, Cyber and Privacy - Risk Services, Wellington, PwC New Zealand

+64 462 7092

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Mark Hewson

Director, Cyber Security, Wellington, PwC New Zealand

+64 27 283 8475

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