With the cost of offshoring business processes in recent years rising, RPA helps businesses reduce cost by 25 - 50%. It can quickly deliver benefits with high ROIs of >300%. RPA is more scalable than human capital when businesses encounter fluctuating demand or activity levels as RPA can be scaled up or down without concerning the increase in labour cost.
Quality assurance and efficiency
Automated tasks require minimal human involvement and can be set up to run 24/7. RPA ensures reliable and high-quality outcomes as it mitigates the risks of human error. Time-consuming tasks can be completed with greater efficiency and bots can adapt or be updated to work with changing processes and technologies.
When setting up RPA, controls can be put in place to access relevant information for sensitive processes allowing the software robots to run without human supervision in a compliant manner and with a full audit trail. This reduces the risk of privacy breaches for example, of customer information, fraud and improves the efficiency of the process.
RPA focuses on improving the productivity of processes and does not necessarily result in a reduction of headcount. It can free up available resources to focus on tasks that generate greater value. Resources can be deployed to concentrate on more creative and customer-focused roles. As RPA replicates manual tasks, most of the barriers to adoption relate to fears from employees that it will make existing roles redundant. PwC’s experience with RPA is that employees are very keen to automate the relevant high-volume tasks, so they can continue with tasks they see as a more valuable use of their time. The impact of RPA is you can remove the tiresome parts of employees’ jobs and instead allow them to focus more on adding real value.